Policies

Welcome

Welcome to the Natural Way To Body Wellness with Top Quality Brazilian Magnetite Loadstone.

If you expect the best quality and workmanship, you are in the right shop and I thank you for considering a purchase from magnetite jewelry.

I strive to have happy, healthy customers.

Thank you again,
Gina

Payment

  • I accept Pay Pal, Interac ePayments and personal cheques. Items paid for by personal cheque will be shipped once the cheque clears, usually 7 to 10 days.
  • If there is a delay in payment via personal cheque please let me know and this may be extended.
  • Payments by US Money Orders should be made within 3 days of purchase.
  • I ship within 3 days of payment.

Please contact me if you are having troubles with your payment.

Shipping

  • I ship by Canada Post.
  • Your jewelry items will be placed in a very nice velvet bag with my card and then packaged in a bubble wrap envelope for the safety of your purchase.
  • The cloth items (back belts and knee belts) will be shipped in a bubble wrap envelope.

NOTE FOR ALL ORDERS

  • Canada post does NOT provide tracking numbers on regularly shipped packages. Please contact me if you’d like to upgrade your shipping with one that is speedier and with a tracking number.
  • Please make sure your information is accurate or your items will be delayed in shipping.
  • Items are available for pick-up. Contact me to make arrangements.

Refunds and Exchanges

  • All items will be sent to you properly packaged in perfect condition.
    If however you find the goods to be faulty please notify me by email of the problem within 7 days of receipt and then return the item to me and I will provide a replacement or a full refund as requested along with your postage costs, where applicable
  • I am happy to exchange or credit / refund for any items you are not satisfied with (less shipping paid) if you notify me by email of your decision on receipt and the items are returned immediately and no longer than 7 days after receipt unused and in perfect condition for resale.
  • Please note the returning customer is responsible for payment of return postage.
  • See additional information below (guarantee).

Additional Policies and FAQs

  • TWO YEAR GUARANTEE: On the stringing and clasp of my product under normal wear.
  • Restringing and clasp replacement will be done for free for two years . After the two years their will be a small charge.
  • There will be a small charge for replacing broken or chipped beads.

Seller Information

  • Your measurements are very important so please double check before ordering as the jewelry has to fit properly to get the optimum benefits.
  • If you found you have made a mistake in size when you receive the order please email me.
  • click here to email me.
  • Do not wear in swimming pools or hot tubs. They will not loose their magnetism, they will loose their shine.

Additional Policies and FAQ: Please read the entire listing before purchasing and feel free to contact me with any questions you have or customization you desire

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